Terms & Privacy Policy

1. Services Provided
Clean Casa Su Casa offers domestic, commercial, and garden cleaning services. Specific service details will be agreed upon at the time of booking.

2. Appointments & Cancellations
Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may incur a fee.

3. Access to Property
Clients are responsible for ensuring safe access to the property at the scheduled time. If we are unable to enter, a call-out fee may apply.

4. Payment Terms
Payment is due upon completion of the service unless otherwise agreed. We accept cash, bank transfer, or other methods by prior arrangement.

5. Liability
While we take great care in our work, Clean Casa Su Casa is not liable for pre-existing damage or wear and tear. Any concerns should be reported within 24 hours of the clean.

6. Health & Safety
We reserve the right to refuse work in environments that pose a health or safety risk to our team.

1. Information We Collect
We collect basic information such as your name, contact details, and address for the purpose of providing our services and communicating with you.

2. How We Use Your Data
We use your data only to manage appointments, respond to enquiries, and provide you with cleaning services. We do not sell or share your information.

3. Storage & Security
Your information is stored securely and only accessible to authorised team members. We take reasonable steps to protect your data.

4. Your Rights
You have the right to request, update, or delete your information at any time by contacting us directly.